Refund Policy

At Vita Prima, we strive to ensure that our customers are completely satisfied with their purchases. If you are not entirely happy with your purchase, we're here to help.

You have 7 days to return an item from the date you received it. To be eligible for a return, your item must be:

• Unused and in the same condition that you received it.

• In the original packaging.

• Accompanied by the receipt or proof of purchase.

60-Day Money-Back Guarantee 

We stand by the quality of our products and want you to feel confident trying them. That’s why we offer a 60-day money-back guarantee.

If you’re not satisfied with your results, reach out to our team at sales@vitaprima.com within 60 days of delivery. We’ll guide you through a brief feedback process so we can understand what didn’t work for you and how we can improve.
Please note:

• This policy applies to first-time orders only.
• To be eligible, the product must be no more than 80% used.
• Refunds are processed after we receive and review your completed feedback.

Important: Reaching out to support does not automatically guarantee a refund. You must complete the feedback process to qualify.

Subscription Policy

As a subscriber, you're receiving a discounted rate on monthly products. If you still have product left, you can skip the next shipment, pause, or completely cancel your subscription by login into your account. 

To avoid receiving an order, you must cancel your subscription before it renews. Because our orders ship quickly—same day or next business day—we’re unable to cancel once the order has been processed.

If your order has already shipped, you’ll need to wait for it to arrive and then start a return process. Returned items must be unopened and in original condition to be eligible for a refund. Shipping fees are non-refundable.

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your original method of payment. The time it takes for the refund to process may vary depending on your card issuer's policies.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Summer Shipping Notice:

Because our whipped tallow is made with 100% natural, unprocessed ingredients and contains no synthetic stabilizers or preservatives, it’s more sensitive to heat — especially during the summer months.

As a result, you may notice some softening or partial melting during transit. This is completely normal and does not affect the product’s quality or benefits.

To help preserve the whipped texture, we offer a Heat Protected Packaging option at checkout as of 6/10/2025. Once your order arrives, simply place it in a cool area or refrigerate briefly to restore consistency if needed.

Several types of goods are exempt from being returned, including: 

Only regular priced items may be refunded. Sale items are non-refundable.

We only replace items if they are defective or damaged. If you need to exchange an item for the same item, please contact us at sales@vitaprima.com and send your item to:

Vita Prima: 4245 sw 71st ave, Miami, FL 33155

If you have any questions on how to return your item to us, please contact us at:

Vita Prima

Email: sales@vitaprima.com