Refund policy

At Vita Prima, we strive to ensure that our customers are completely satisfied with their purchases. If you are not entirely happy with your purchase, we're here to help.

You have 7 days to return an item from the date you received it. To be eligible for a return, your item must be:

• Unused and in the same condition that you received it.

• In the original packaging.

• Accompanied by the receipt or proof of purchase.

30-Day Money-Back Guarantee 

We stand by the quality of our products and want you to feel confident trying them. That’s why we offer a 30-day money-back guarantee.

If you’re not satisfied with your results, reach out to our team at sales@vitaprima.com within 30 days of delivery. We’ll guide you through a brief feedback process so we can understand what didn’t work for you and how we can improve.
Please note:

• This policy applies to first-time orders only.
• To be eligible, the product must be no more than 80% used.
• Refunds are processed after we receive and review your completed feedback.

Important: Reaching out to support does not automatically guarantee a refund. You must complete the feedback process to qualify.

Missing Items & Packing Verification Policy

At Vita Prima, every order is carefully prepared and verified before leaving our facility.
For quality control, each item is checked and photographed prior to being placed inside the box to ensure order accuracy.

If you believe an item is missing or there is an error with your order, please follow the steps below so we can assist you promptly:

How to Report a Missing Item or Error in the Pakage

• Email us at sales@vitaprima.com

• Include:

  • A clear photo of the opened box showing all contents

  • Your order number

  • A list of the missing item(s) or error(s)

Timeframe to Report

• All missing items or packing errors must be reported within 3 days of delivery confirmation

• Requests submitted after this timeframe cannot be honored — no exceptions

This policy allows us to review our internal packing verification and resolve genuine issues quickly and fairly. Claims submitted outside the stated window or without the required documentation may be declined.

Package Missing

Once scanned by the carrier, Vita Prima isn't responsible for lost or stolen packages.
If USPS marks your order as Returned to Sender, an automatic refund will be issued once our warehouse receives and inspects the package.

My Order Says Delivered, But I Didn't Get It

In most cases, your package will arrive within 1 business day after the tracking shows "Delivered." There can be a short delay between the physical delivery and the tracking update. If it's been more than 2 business days, please email us at sales@vitaprima.com so we can help.

 

Subscription Policy

As a subscriber, you're receiving a discounted rate on monthly products. If you still have product left, you can skip the next shipment, pause, or completely cancel your subscription by login into your account. 

To avoid receiving an order, you must cancel your subscription before it renews. Because our orders ship quickly—same day or next business day—we’re unable to cancel once the order has been processed.

If your order has already shipped, you’ll need to wait for it to arrive and then start a return process. Returned items must be unopened and in original condition to be eligible for a refund. Shipping fees are non-refundable.

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will then inform you of the status of your refund after inspection.

Because our products are packaged in glass, all returned items must be packed securely and with adequate protective materials to ensure safe delivery back to us. Any items that arrive damaged or broken due to insufficient or improper packaging will not be eligible for a refund.

If your return is approved, we will initiate a refund to your original method of payment. The time it takes for the refund to process may vary depending on your card issuer’s policies.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Summer Shipping Notice:

Because our whipped tallow is made with 100% natural, unprocessed ingredients and contains no synthetic stabilizers or preservatives, it’s more sensitive to heat — especially during the summer months.

As a result, you may notice some softening or partial melting during transit. This is completely normal and does not affect the product’s quality or benefits.

To help preserve the whipped texture, we offer a Heat Protected Packaging option at checkout as of 6/10/2025. Once your order arrives, simply place it in a cool area or refrigerate briefly to restore consistency if needed.

Several types of goods are exempt from being returned, including: 

Only regular priced items may be refunded. Sale items are non-refundable.

We only replace items if they are defective or damaged. If you need to exchange an item for the same item, please contact us at sales@vitaprima.com and send your item to:

Vita Prima: 4245 sw 71st ave, Miami, FL 33155

If you have any questions on how to return your item to us, please contact us at:

Vita Prima

Email: sales@vitaprima.com