At Vita Prima, every order is carefully prepared and verified before leaving our facility. As part of our quality-control process, each item is checked and photographed before being placed inside the package to help ensure order accuracy.
If your order arrives with a missing, incorrect, or damaged item, please contact us promptly so we can review the issue and make it right.
How to Report an Issue
Email us at support@vitaprima.com and include:
- Your order number
- A clear photo of the opened package showing all items received and the packaging materials
- A clear photo of the shipping label on the outside of the package
- A description of the missing, incorrect, or damaged item(s)
- For damaged items, clear photos showing the damage to the product and, when applicable, the shipping box or packaging
Please keep the product and all original packaging until your claim has been reviewed, as additional photos or information may be requested.
Timeframe to Report
Missing, incorrect, or damaged items must be reported within 3 days of confirmed delivery.
Claims submitted after this timeframe may not be eligible for replacement or other resolution because we may no longer be able to verify the condition or contents of the shipment at the time of delivery.
How These Claims Are Handled
Missing, incorrect, or damaged-item claims are handled separately from our 30-Day Performance Satisfaction Guarantee and Standard Return Policy.
Once we receive the required information, our team will review the order and our internal packing records. If we confirm that an item was missing, incorrect, or arrived damaged, we will provide an appropriate resolution.
