At Vita Prima, every order is carefully prepared and verified before leaving our facility.
For quality control, each item is checked and photographed prior to being placed inside the box to ensure order accuracy.
If you believe an item is missing or there is an error with your order, please follow the steps below so we can assist you promptly:
How to Report a Missing Item or Error
Email us at sales@vitaprima.com and include:
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A clear photo of the opened box showing all contents, including packaging materials
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Your order number
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A List of the missing item(s) or error(s)
Timeframe to Report
All missing items or packing errors must be reported within 3 days of delivery confirmation. Requests submitted after this timeframe cannot be honored.
This policy allows us to review our internal packing verification and resolve genuine issues quickly and fairly. Claims submitted outside the stated window or without the required documentation may be declined.
