In most cases, packages marked “Delivered” will turn up within 1 business day. Occasionally, a carrier may mark a package as delivered shortly before the physical delivery is completed.
If your tracking shows delivered but you can’t locate your package, please:
- Check your mailbox, porch, side or back doors, garage, and other areas where the carrier may have left the package.
- Check with household members, neighbors, your front desk, mailroom, or parcel locker, if applicable.
- Contact your local USPS office and ask them to verify the GPS location of the delivery scan. This can help determine exactly where the carrier marked the package as delivered.
- Allow up to 2 business days after the delivery scan, as packages occasionally appear after being marked delivered.
If your package still hasn’t been located after 2 business days, please contact us at support@vitaprima.com with your order number so our Customer Care team can assist with the next steps.
