If you decide a product is not right for you for reasons unrelated to product performance, you may request a return within 7 days of delivery.
If you change your mind about an order, eligible products may be returned under our Standard Return Policy if they meet all of the following requirements:
- The return is requested within 7 days of confirmed delivery
- The product is unopened, unused, and sealed
- The product is otherwise eligible for return
Opened or used products are not eligible for ordinary change-of-mind returns.
For eligible U.S. returns, a $9 return-label fee will be deducted from the refund.
Original shipping charges, including expedited shipping fees selected at checkout, are non-refundable.
Refunds are processed after the return has been received and inspected.
Contacting support does not automatically guarantee a refund. Customers must complete the feedback process to qualify. Items sent back without prior approval will not be accepted.
Eligibility
The following concerns are considered change-of-mind returns and are not eligible for the 30-Day Money-Back Guarantee:
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Disliking the scent
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Preferring a different texture or consistency
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Ordering the wrong item
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Overlooking ingredients listed on the product page
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Purchasing by mistake
Bundles
Returns involving bundles or promotional sets may be subject to additional adjustments.
If returning part of a bundle causes the remaining products to no longer qualify for the original bundle or promotional discount, the refund may be adjusted accordingly.
The following items are final sale and are not eligible for return or exchange:
- Travel Size Shampoo (1 oz)
- Travel Size Conditioner (1 oz)
- Hair Growth Oil (10 ml)
- Beechwood Shower Comb
- Pearl Spoon
- Anti-Slip Bottle Sleeves
