Orders returned to us due to an incorrect address, undeliverable destination, or failed delivery attempt will be held once received and inspected by our warehouse. Our team will reach out to the customer to either confirm updated shipping information for reshipment or offer the option of a refund. Additional shipping fees may apply for reshipment.
If the customer chooses a refund instead of reshipment, original shipping charges are non-refundable and will not be included in the refund amount.
If we are unable to reach the customer, or if no response is received within 14 days of delivery back to our facility, the order will be returned to inventory and considered closed. After this 14-day period, the order will no longer be eligible for a refund or reshipment, and the customer will need to place a new order.
