We stand by the quality of our products and want you to feel confident trying them. That’s why we offer a 30-day money-back guarantee.
If you’ve given the product a fair try and are not satisfied with its performance or the results you experienced, reach out to our teamIf you’ve given the product a fair try and are not satisfied with its performance or the results you experienced, reach out to our team at sales@vitaprima.com within 30 days of delivery. We’ll guide you through a brief feedback process so we can understand what didn’t work for you and how we can improve.
To qualify for the 30-Day Money-Back Guarantee:
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The guarantee applies to first-time purchases only.
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Requests must be submitted within 30 days of the delivery date.
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Products may be opened and used.
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Customers must complete our feedback questionnaire as part of the refund process.
Important: Contacting support does not automatically guarantee a refund. Customers must complete the feedback process to qualify. Items sent back without prior approval will not be accepted.
After your refund request is approved, we will provide return instructions, if applicable.
Please note that the original shipping charges paid at checkout are non-refundable, including any expedited shipping fees selected during checkout.
Refunds will be processed after all requirements of the 30-Day Money-Back Guarantee have been satisfied, including completion of the feedback questionnaire and receipt and inspection of any required returned products.
What isn’t covered by the 30-Day Money-Back Guarantee?
The 30-Day Money-Back Guarantee is intended for customers who have tried the product but were not satisfied with its performance or results.
The following concerns are not covered under the 30-Day Money-Back Guarantee and instead fall under our Standard Return Policy:
- Disliking the scent
- Preferring a different texture or consistency
- Ordering the wrong item
- Overlooking ingredients listed on the product page
- Purchasing by mistake
If your return falls into one of the categories above, please refer to our Standard Return Policy for eligibility requirements.
