Vita Prima processes and ships orders during business days only (Monday through Friday, excluding holidays). Orders placed after business hours, on weekends, or on holidays will begin processing on the next business day.
Shipping carriers operate on business days and delivery estimates provided by carriers may exclude weekends and holidays. Transit times may vary due to carrier operations and delays outside of our control.
Original shipping charges are non-refundable once an order has been shipped. Shipping charges cover the carrier service used to transport your order and are incurred once the package leaves our facility. As a result, original shipping charges are not refunded if a package is refused, returned to sender, or returned under our return policy.
Summer Shipping Notice:
Because our whipped tallow is made with 100% natural, unprocessed ingredients and contains no synthetic stabilizers or preservatives, it’s more sensitive to heat — especially during the summer months.
As a result, you may notice some softening or partial melting during transit. This is completely normal and does not affect the product’s quality or benefits.
To help preserve the whipped texture, we offer a Heat Protected Packaging option at checkout as of 6/10/2025. Once your order arrives, simply place it in a cool area or refrigerate briefly to restore consistency if needed.
