If your pump is not dispensing product or appears stuck, please contact us within 7 days of delivery.
Before requesting a replacement pump, please try the following:
-
Hold the collar/base of the pump firmly while twisting the nozzle counterclockwise.
-
If the pump does not release, try tightening the collar slightly before twisting the nozzle open again.
-
Run the pump under warm water and attempt to open it again.
-
Prime the pump several times after opening.
To help us diagnose the issue, customers must provide a short video showing the pump and the attempted troubleshooting steps.
If we determine the pump is defective, we will provide one complimentary replacement pump per order at no charge.
Replacement pumps are provided as a courtesy. Additional replacement requests for the same order may not be eligible for further replacements.
