You have a 30-minute grace period after placing your order to cancel or make eligible changes before it enters processing.
Immediately after checkout, you can make changes directly from your order confirmation/status page. During the 30-minute window, available options may include canceling your order, updating contact information or your shipping address, changing quantities, or swapping a product variant.
If you’ve already exited the checkout or confirmation page, simply log into your account and go to Account > Orders. Select the order you just placed to view any changes that are still available within the 30-minute window.
You may also email support@vitaprima.com within the 30-minute cancellation window for assistance. Please note that contacting us within the window does not guarantee cancellation if the order enters processing before our team is able to make the change.
Once the 30-minute window has passed and your order has entered processing, we can no longer guarantee that it can be canceled or modified. If the order cannot be stopped, you will need to wait until it is delivered and then request a return in accordance with our Return Policy.
For information about when orders are processed, please see our Order Processing article.
